All systems are operational

About This Site

This page tracks the status of various GymMaster services and there availability.

Maintenance
eDebit Sunsetting

The eDebit billing gateway currently in use by some Australian clients is being sunset/removed. Clients currently using this integration will be migrated to the EziDebit billing gateway by a combined eDebit/EziDebit/GymMaster team.

The migration is scheduled to occur across 3 different days. The currently planned dates are as follows:

  • 2020-10-28
  • 2020-11-03
  • 2020-11-06

Past Incidents

28th October 2020

No incidents reported

27th October 2020

No incidents reported

26th October 2020

No incidents reported

25th October 2020

No incidents reported

24th October 2020

No incidents reported

23rd October 2020

No incidents reported

22nd October 2020

GymMaster Login Systems Experiencing Issues

The login system that handles the member app, client & trial login's is currently experiencing a Distributed Denial Of Service (DDOS) attack.

This is causing some issues for staff trying to login to their GymMaster system, and may cause some disruption to login's of the member app. For staff users, they can work around the issue by navigating directly to their <business>.gymmasteronline.com site in order to login, rather than via the centralized GymMaster login system.

We're working as quickly as we can to mitigate the attack and return service operations to normal.

  • Monitoring

    The Distributed Denial of Service (DDOS) attack on the GymMaster login system appears to have subsided. We have mitigations in place to protect the system from another attack and will be actively monitoring the system for any further issues.